1. About These Terms

    These Terms & Conditions govern all quotations, Goods, and Services supplied by Hold Fast Industries Pty Ltd (“the Supplier”, “HFI”, “we”, “us”, “our”).

    By accepting a quote, issuing a Purchase Order, authorising any works, or receiving Goods or Services from us, you (“the Purchaser”, “you”, “your”) agree to be bound by these Terms in full.

    These Terms are designed to provide complete transparency and clarity regarding our commercial relationship.

    2. Supremacy of Supplier Terms

1. These Terms & Conditions apply exclusively to all Goods and Services supplied by Hold Fast Industries.

2. Any terms supplied by the Purchaser — including those contained in or referenced by:

   • Purchase Orders

   • subcontractor agreements

   • head contracts

   • project specification documents

   • commercial terms submitted by builders or third parties

     — are expressly rejected and do not apply unless accepted in writing and signed by a Director of Hold Fast Industries.

3. Commencing work, partial performance, attending site, or delivering Goods does not constitute acceptance of any alternative terms.

     3. Updating of These Terms (Maximum Protection Clause)

     Hold Fast Industries may amend these Terms & Conditions at any time, for any reason, and without notice.

     The Purchaser is deemed to accept the updated Terms immediately upon:

• issuing a Purchase Order,

• accepting a quote,

• authorising any works, or

• taking delivery of any Goods or Services

     After the updated version has been published on this page.

      It is the Purchaser’s responsibility to review the latest version prior to requesting or authorising any works.

     4. Formation of Contract

1. A Purchase Order issued to Hold Fast Industries constitutes an offer to purchase Goods and Services strictly on these Terms.

2. A contract is formed only when Hold Fast Industries:

   • provides written acceptance; or

   • commences supply of Goods or Services.

3. No verbal representation, site instruction, or document provided by the Purchaser overrides these Terms unless signed by a Director of HFI.

     5. Quotations

1. Quotations issued by HFI are valid for the period stated or, if not stated, 14 days.

2. A quotation is not an obligation to supply until formally accepted by HFI.

     6. Pricing & Payment Terms

1. Pricing Based on Quotation

   All pricing is based strictly on the written quotation issued by Hold Fast Industries (“HFI”).

   Only items listed explicitly in the quote are included in the price.

2. Standard Payment Terms (When Not Specified in Quote)

   If payment terms are not specifically stated in the quotation, the following default terms apply:

   • 100% of Goods must be paid upfront and in full before delivery to site.

   • A 50% non-refundable deposit is required to place the order.

   • The remaining 50% must be paid prior to the release of the Goods for delivery.

   • Goods will not be delivered, released, or dispatched until payment is received in full.

3. Production & Lead Times

   Lead times do not commence until HFI has received ALL of the following:

   • the required deposit payment;

   • a valid Purchase Order from the Purchaser; and

   • signed-off shop drawings (where applicable).

     Any delay in providing these items automatically extends the quoted lead time.

4. Payment Conditions

   • All invoices must be paid in accordance with the specified terms.

   • No set-offs, retentions, deductions or contra-charges are permitted unless required by law.

   • Late payments may result in delays to fabrication, shipping, delivery or installation.

   • Interest may be charged on overdue amounts at the overdraft rate of HFI’s bank + 2%.

5. Failure to Pay

   If the Purchaser fails to pay amounts when due, HFI may:

   • suspend the supply of Goods or Services;

   • delay delivery;

   • retain title to all Goods;

   • apply deposits against outstanding balances; and/or

   • recover costs associated with debt collection.

     7. Risk & Title

1. Risk in Goods passes to the Purchaser upon delivery to site.

2. Title in Goods does not transfer until full payment is received.

3. HFI may recover Goods not paid for in full.

     8. Delivery & Installation

1. The Purchaser is responsible for unloading equipment, providing safe access, and ensuring the site complies with all pre-installation requirements.

2. Installation conditions include (but are not limited to):

   • level and square openings

   • adequate power supply

   • required isolators and circuits

   • clear access

3. Additional charges apply for:

   • out-of-hours works

   • multiple site visits

   • non-compliant openings

   • obstructions, delays, or inaccessible areas

     Full installation obligations apply as outlined in job-specific documentation.

     9. Variations

1. No variation to scope, price, or terms is valid unless:

   • in writing, and

   • signed by Hold Fast Industries.

2. Site instructions given verbally or through third parties are not accepted as variations.

     10. Cancellation

     Orders may not be cancelled once production has commenced or Goods have been procured.

     11. Limitation of Liability

     To the maximum extent permitted by law:

• HFI’s liability is limited to repair, replacement, or refund of Goods or Services;

• HFI is not liable for consequential, indirect, or economic losses;

• Delays caused by third parties or events beyond HFI’s control do not give rise to damages.

     Nothing in these Terms excludes any rights you have under the Australian Consumer Law.

     12. Warranty

1. Warranty Coverage

   All products and installations supplied by Hold Fast Industries are covered under our official Warranty Policy. This policy outlines warranty periods, exclusions, maintenance requirements, and claim procedures. By purchasing or authorising any Goods or Services, the Purchaser agrees to the terms of the Warranty Policy.

   You can view our full Warranty Document here: Hold Fast Industries Warranty Policy.

     13. Purchaser Obligations

     The Purchaser must:

• ensure site readiness

• comply with all pre-installation requirements

• provide safe access for technicians

• ensure electrical compliance

• promptly report defects or issues

     Delays or site conditions outside HFI control may incur additional charges.

     14. Indemnity

     The Purchaser indemnifies Hold Fast Industries for losses arising from:

• breach of these Terms

• unsafe site conditions

• incorrect information provided

• damage caused by the Purchaser or third parties

     15. Jurisdiction

     These Terms are governed by the laws of Queensland, Australia.

     The parties submit to the jurisdiction of the Queensland Courts.

     16. Entire Agreement

     These Terms & Conditions, together with any Special Conditions issued by HFI, constitute the entire agreement between the parties.

     No prior document or communication alters these Terms unless signed by a Director of Hold Fast Industries.